Service Delivery Manager H/F

il y a 2 semaines


Puteaux, Île-de-France Onyx-Conseil Temps plein
Job Description

We are seeking a highly skilled Service Delivery Manager to join our team at Onyx-Conseil. As a Service Delivery Manager, you will be responsible for ensuring the successful delivery of our services to our clients.

Key Responsibilities:
  • Pilot the project in all its phases from conception to deployment and ensure the provision of deliverables and services in accordance with quality, cost, time, and performance commitments.
  • Ensure the reporting of internal and contractual matters to the client, particularly in participating in decision-making instances.
  • Optimize the profitability of the project and detect new opportunities within the scope.
  • Participate in the construction of new offers, ensure the renewal of ongoing projects, and propose new opportunities to clients in line with the business and commercial aspects.
  • Ensure the performance of teams and their structuring (recruitment, management of the career path of collaborators) in line with operations and management.
Requirements:
  • Experience in successfully holding the position of SDM, allowing the development of commercial and operational skills on infrastructure projects.
  • Excellent skills in establishing client relationships and mastering the art of negotiation to ensure win-win situations for all parties.

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