Senior Support Lead
il y a 4 jours
Job Summary
We are seeking a highly skilled Treasury Support Specialist to join our team at Adroit People Limited (UK). As a key member of our support team, you will be responsible for providing expert technical support for our treasury systems and bank interfaces.
Key Responsibilities
- EOS Implementation and Internal Mobility: Coordinate the implementation of EOS and internal mobility of the treasurer, ensuring seamless integration with our treasury systems.
- Bank Connectivity Management: Manage and analyze Electronic Bank Statements, monitoring and resolving issues related to rejected transactions from banks.
- Treasury Systems and Bank Interfaces: Provide technical support for our treasury systems and bank interfaces, ensuring optimal performance and efficiency.
- Cash Flow Management: Generate and analyze reports from Kyriba on cash flows, collaborating with finance teams to support overall financial planning and strategy.
- Process Improvement: Continuously seek ways to streamline processes and reduce operational costs, identifying opportunities for innovation, automation, and efficiency enhancements.
Deliverables
- Documentation: Develop comprehensive documentation for EOS implementation and bank connectivity management.
- Root Cause Analysis: Conduct root cause analysis for critical issues and implement necessary preventive measures to reduce future defects.
- Technical Assistance: Provide technical assistance to team members in resolving customer issues.
- Continuous Improvement: Drive continuous improvement initiatives for support processes, workflows, and identify opportunities for innovation, automation, and efficiency enhancements.
Requirements
- Domain Competencies: Strong knowledge of banking and payments processes, with a focus on treasury systems and bank interfaces.
- Technical Skills: Proficiency in EOS implementation, Kyriba, and other treasury systems, as well as strong analytical and problem-solving skills.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
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