Senior Support Lead
il y a 3 jours
Job Title: Senior Support Lead - Treasury Systems Specialist
Location: Global
Context: As a key member of the JSS Associates team, this role focuses on the implementation of treasury systems and SWIFT connectivity. The position involves overseeing the coordination of treasury system implementation, managing bank connectivity, and ensuring smooth operations related to electronic bank statements and treasury systems.
Key Responsibilities:
- Coordinate the implementation of treasury systems for bank connectivity.
- Manage and analyze electronic bank statements to ensure proper integration.
- Monitor and resolve rejected bank transactions by investigating root causes and implementing corrective procedures.
- Develop and maintain documentation related to treasury system implementation and SWIFT connectivity.
- Provide technical support for treasury systems and bank interfaces, ensuring smooth operations.
- Generate and analyze cash flow reports from treasury systems to support financial planning and strategy.
- Collaborate with finance teams to streamline processes, reduce costs, and enhance operational efficiency.
Deliverables:
- Documentation of the treasury system implementation process.
- Manual on handling bank rejections and minimizing future issues.
- Act as an escalation point for high-priority customer issues, ensuring timely resolutions.
- Perform root cause analysis on critical issues and implement preventive measures to reduce defects.
- Collaborate with product management, development, and QA teams to influence product design and align with customer needs.
- Provide technical assistance to team members, resolving complex customer issues.
- Drive continuous improvement initiatives for support processes, workflows, and identify opportunities for innovation and automation.
Requirements:
- Proven experience with treasury system implementation and SWIFT connectivity.
- Familiarity with bank connectivity management and financial processes.
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