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Customer Service Project Manager
Il y a 2 mois
Baxter is seeking a Customer Service Project Manager to join our team.
In this role, you will play a vital part in ensuring the smooth operation and continuous improvement of our customer service initiatives. You will work closely with various stakeholders to manage projects, enhance service quality, and drive operational efficiency.
Your Responsibilities:
- Provide support to supervisors in overseeing and monitoring customer service projects.
- Collaborate effectively with stakeholders to ensure project success and maintain high service standards.
- Actively participate in project meetings and diligently implement agreed-upon actions within established deadlines.
- Conduct thorough system testing to verify functionality and identify areas for process optimization.
- Develop comprehensive operational procedures and deliver training sessions to enhance team performance.
Your Qualifications:
We are looking for an individual with a proven background in customer service within a global environment. Experience with ERP and CRM systems, coupled with excellent communication skills in English and French, is essential for this role.
