Technical Support Specialist

il y a 7 jours


Paris, Île-de-France Novogene Europe Temps plein

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our Project Management team at Novogene Europe. As a key member of our team, you will be responsible for providing technical support and expertise to our customers, ensuring their satisfaction and driving business growth.

Key Responsibilities:

  1. Customer Support: Communicate with customers to understand their needs and provide timely solutions to pre-sales problems, ensuring customer satisfaction and loyalty.
  2. Business Development: Collaborate with sales teams to promote business opportunities and drive revenue growth, meeting quarterly and annual targets.
  3. Market Analysis: Participate in market demand feedback, product competition investigation, and latest scientific research dynamic analysis to inform business decisions.
  4. Team Collaboration: Work closely with internal teams to deliver technical support activities and achieve business objectives.
  5. Additional Tasks: Complete other tasks assigned by line manager, including business trips as required.

Requirements:

  1. Language Skills: Fluency in English and French, with excellent written and verbal communication skills.
  2. Education: PhD or M.S in molecular biology, genetics, or related majors, with experience in high-throughput sequencing preferred.
  3. Skills: Outstanding listening, verbal, and written communication skills, with ability to multitask, work under pressure, and communicate effectively with teams.


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