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Bilingual Client Advisor

Il y a 2 mois


Paris, Île-de-France Hermès Temps plein
About the Role

Hermès is seeking a highly skilled and multilingual customer advisor to join its European e-commerce entity and customer relation center.

Key Responsibilities
  • Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
  • Provide product information, answer queries, and resolve issues in a timely and professional manner.
  • Work closely with the e-Retail Department to ensure customer satisfaction and loyalty.
  • Collaborate with the Central European team to develop and implement strategies for improving customer experience.
Requirements
  • Fluency in German and English, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment with a high level of autonomy.
  • Strong analytical and problem-solving skills, with a focus on customer satisfaction.
  • Experience in customer-facing roles, preferably in e-commerce or retail.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and multicultural work environment.
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.