Team Leader for User Support Services

il y a 4 semaines


SaintNazaire, Pays de la Loire, France Axians Outsourcing Ouest Temps plein

Position: Team Leader for User Support Services

Company: Axians Outsourcing Ouest

The Team Leader for User Support Services is tasked with overseeing the support and assistance provided to users of IT systems. This role encompasses desktop support, peripheral management, communication tools (such as email), IP telephony, and various business applications.

  • User Support: Handling incidents and user inquiries
  • Workstation Management: Overseeing a fleet of workstations and related peripherals
  • Team Leadership: Directing a technical support team while ensuring high service quality

The team comprises both a call center and on-site support technicians.

Key Responsibilities:

  • Supervision and Team Engagement
  • Coordinating and managing team members
  • Planning and controlling team operations
  • Evaluating service quality and enhancing support procedures
  • Designing and administering technical support workflows
  • Organizing and managing resources
  • Defining workloads and negotiating team goals
  • Collaborating on financial management with procurement
  • Driving continuous improvement in team efficiency
  • Participating in IT strategy discussions
  • Facilitating communication within the team

If you are passionate about team management and skill development, and possess the following qualifications:

  • Proven leadership abilities (managing a team of 5 to 10 individuals)
  • Strong analytical and formalization skills
  • Experience with IT incident and request management frameworks (ITIL)
  • Familiarity with Active Directory, Microsoft software suites, and remote access technologies
  • Competence in office applications and technical English

Why Consider This Opportunity?

This is a full-time position with a managerial status and involvement in an on-call system.

About Axians Outsourcing Ouest

Axians Outsourcing Ouest is a prominent player in the digital and energy transformation sector, offering customized technological solutions and services. With a commitment to sustainability and innovation, Axians Outsourcing Ouest strives to provide reliable, efficient, and sustainable solutions for clients across various industries.



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