Fleet Service Specialist
il y a 3 jours
Job Summary
We are seeking a highly skilled Fleet Service Specialist to join our team at Goodyear. As a key member of our team, you will be responsible for leading the training of tyre service providers and hardware installation partners to enable the implementation and ongoing service of TaaS contracted fleet customers.
Key Responsibilities
- Lead and execute the training of tyre service providers and hardware installation partners to ensure effective implementation and ongoing service of TaaS contracted fleet customers.
- Ensure service policy compliance, service effectiveness, and cost efficiencies through regular field audits and tracking of service KPIs.
- Provide Level 2 support for operational and technical questions relating to TaaS contracts from partners and stakeholders.
- Support the service quality audit process of Goodyear service partners to contracted PPK fleets.
- Work in collaboration with stakeholders to feedback findings and recommend improvement plans to ensure delivery of contracted service levels and cost improvements.
Principle Duties and Responsibilities
- Lead on enabling TaaS implementation and ongoing service in market by providing solution and tool-related training to external providers.
- Conduct 'Train The Trainer' sessions with internal stakeholders to support the process and enable full market deployment of TaaS business model through coordination of external training plans.
- Provide Level 2 support for TaaS in market.
- Conduct regular fleet and service provider audits to identify existing service quality levels.
- Support installation activities of TaaS hardware (TCU & HALO) when required.
Requirements
- Previous experience in the commercial truck tyre market.
- Working knowledge of commercial vehicles/trailers and experience in training people and transferring knowledge.
- Minimum 5 years working experience and proven track record in:
- Tire Service and/or Retail.
- Commercial vehicle tire maintenance and truck-related telematics.
- Working as part of a larger organisation.
Knowledge & Skills
- Current knowledge of commercial truck tyres.
- Practicable understanding and knowledge of truck tyre service and maintenance.
- TPMS system knowledge and understanding.
- Knowledge of the tyre Service Provision industry.
- Ability to grasp new technologies and tools related to fleet maintenance and tyre service.
- Organisational and analytical skills.
- Fluent in French and English - Any other European language is an asset.
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