Customer Experience Specialist in Borrower Insurance
il y a 3 semaines
Role Overview
As a pivotal member of our organization, you will be responsible for addressing customer inquiries across various communication channels, ensuring their utmost satisfaction while adhering to our quality standards.
Your Contributions:
- Uphold a profession that embodies pride: 'support and safeguard during crucial moments, effortlessly.' This ethos is shared by all team members.
- Enhance your skills in a dynamic setting: we aim to evolve into a digital, omnichannel, and agile entity by 2024, prioritizing customer experience.
- Engage with a socially responsible organization: becoming part of our team means joining a Group dedicated to health, education, and environmental stewardship, making a tangible societal difference.
We are dedicated to fostering an inclusive workplace that values diversity and welcomes all individuals.
Your Responsibilities:
As the initial point of contact for our clientele, you will address their inquiries, guide them through our offerings, and strive to enhance their overall experience.
Key Tasks:- Manage and resolve customer inquiries
- Provide guidance and assistance to clients
- Oversee activity management
This position is part of a team stabilization initiative...
Profile Requirements
We seek individuals who are eager to learn, adapt, and embrace new challenges, utilizing their unique skills and experiences to excel in this role.
Preferred Qualifications:- Technical Proficiencies: understanding of insurance operations, multichannel customer engagement techniques, familiarity with relevant insurance products and markets, knowledge of client types, insurance regulations, and operational tools.
- Interpersonal Skills: strong relational abilities, proactive problem-solving, situational awareness, customer-centric approach, emotional intelligence, analytical thinking, adaptability, teamwork, and supportive listening.
Is this opportunity aligned with your career aspirations? We encourage you to submit your CV along with a brief overview of your passions and motivations. If this position does not seem to fit, we have other roles available for you to explore.
Essential Skills
analytical thinking adaptability attention to detail situational awareness customer-centric approach supportive listening relational abilities teamwork emotional intelligence proactive problem-solving.-
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