Customer Support Specialist

il y a 2 semaines


Lyon, Auvergne-Rhône-Alpes, France Dynamic RH Temps plein

About the Role

Dynamic RH is seeking a dedicated Customer Support Specialist to join our team. In this role, you will be the primary point of contact for tenants and social housing managers, providing exceptional service and resolving technical issues efficiently.

Key Responsibilities

  • Handle incoming calls from tenants and social housing managers to address their concerns and requests.
  • Analyze and identify technical problems reported by clients, ensuring a clear understanding of the issue.
  • Develop and optimize schedules for technicians' interventions, maximizing efficiency and minimizing downtime.

Ideal Candidate Profile

We are looking for a highly motivated individual with a bachelor's degree and proven experience in customer relations and planning management. You possess excellent communication and interpersonal skills, with a strong focus on providing exceptional customer service.

A team player with a proactive approach and a willingness to learn, you are proficient in computer tools and telephone communication. Familiarity with the construction sector is an asset.



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