Lead Customer Success Advisor
il y a 3 semaines
Welcome to Anaplan, a premier organization in back-office system integration, trusted by top-tier companies globally. Our platform, equipped with advanced AI capabilities, empowers businesses to strategize and thrive in an ever-evolving landscape. If you are dedicated to customer success and driven by ambitious objectives, we invite you to collaborate with us in achieving remarkable outcomes.
The Customer Success Team at Anaplan is seeking a Customer Success Manager to manage portfolios within the Consumer Goods Products (CPG) and Industry sectors. Reporting to a Customer Success Director, you will work closely with account management teams and internal stakeholders to enhance customer ROI and uncover growth prospects.
Your Contribution- Portfolio Oversight: Optimize customer ROI and ensure contract renewals.
- Main Liaison: Act as the primary Anaplan contact throughout the customer journey.
- Collaborative Efforts: Partner with account management teams and internal resources to implement account strategies.
- Opportunity Recognition: Discover opportunities to build sales pipeline and expand accounts.
- Customer Engagement: Connect customers with various Anaplan departments and partner networks.
- Professional Background: Demonstrated experience in Technical Customer Success, SaaS platforms, Project leadership, and Technology Consulting.
- Communication Skills: Exceptional communication and presentation abilities, capable of influencing at all organizational levels.
- Technical to Business Interpretation: Skill in analyzing technical concepts and translating them into business-friendly language.
- Software Acumen: Familiarity with software development processes and design methodologies.
- Leadership & Project Coordination: Experience in leading cross-functional teams to meet customer requirements.
- Customer-Centric Approach: Strong commitment to a customer-first philosophy.
- Proactive Portfolio Management: Effectively manage and support your customer portfolio.
- Prioritization & Composure: Ability to handle multiple priorities while maintaining composure under pressure.
- Language Proficiency: Fluency in French and English; Spanish is an advantage.
- Planning & Modeling Experience: Previous experience is a plus.
- Specialization: Expertise in Supply Chain, Finance, Human Resources, or Sales Performance Management.
- Technology Application: Proficiency in utilizing technology to manage customer portfolios effectively.
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