Représentant Front Desk
il y a 3 semaines
Description du poste :
L'hôtel Fairmont La Marina Rabat Salé recherche un Agent Front Desk pour rejoindre son équipe dynamique.
Votre rôle :
- Accueillir les clients avec un service exceptionnel et assurer le check-in et check-out.
- Proposer des expériences personnalisées pour les clients et les accompagner dans leur chambre.
- Promouvoir les points de vente de l'hôtel et rechercher des opportunités d'améliorer le séjour des clients.
- Attribuer les chambres en fonction des souhaits des clients et s'assurer de la promotion du programme de fidélisation ALL.
- Faire le suivi des demandes des clients et participer aux séances d'information et de formation du service.
- Gérer les fonds de caisse et les passages de caisse.
- Gérer et suivre les plaintes et assurer la communication.
- Être professionnel, souriant et garder le calme en tout temps.
- Respecter les politiques, les procédures et les normes de service du département et de la compagnie.
Qualifications :
- Bac+2 en Gestion Hôtelière.
- Expérience au minimum de 2 ans au service Réception.
- Sens de l'accueil et de la vente.
- Capacité à prendre des initiatives.
- Sens de l'adaptation et flexibilité.
- Connaissance du système Opera.
- Maîtrise du français et de l'anglais.
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