Représentant Front Desk

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Poste d'Agent Front Desk

Description du poste :

L'hôtel Fairmont La Marina Rabat Salé recherche un Agent Front Desk pour rejoindre son équipe dynamique.

Votre rôle :

  • Accueillir les clients avec un service exceptionnel et assurer le check-in et check-out.
  • Proposer des expériences personnalisées pour les clients et les accompagner dans leur chambre.
  • Promouvoir les points de vente de l'hôtel et rechercher des opportunités d'améliorer le séjour des clients.
  • Attribuer les chambres en fonction des souhaits des clients et s'assurer de la promotion du programme de fidélisation ALL.
  • Faire le suivi des demandes des clients et participer aux séances d'information et de formation du service.
  • Gérer les fonds de caisse et les passages de caisse.
  • Gérer et suivre les plaintes et assurer la communication.
  • Être professionnel, souriant et garder le calme en tout temps.
  • Respecter les politiques, les procédures et les normes de service du département et de la compagnie.

Qualifications :

  • Bac+2 en Gestion Hôtelière.
  • Expérience au minimum de 2 ans au service Réception.
  • Sens de l'accueil et de la vente.
  • Capacité à prendre des initiatives.
  • Sens de l'adaptation et flexibilité.
  • Connaissance du système Opera.
  • Maîtrise du français et de l'anglais.

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