Associate Technical Account Manager, France

il y a 3 semaines


Paris, Île-de-France Nutanix Temps plein
About the Role

We are seeking a highly skilled Associate Technical Account Manager to join our team in France. As a key member of our Professional Services organization, you will play a critical role in ensuring customer satisfaction and building trusted advisor relationships with Nutanix customers.

Key Responsibilities
  • Develop a deep understanding of customer business priorities, operational models, and data center environments.
  • Maintain awareness of customer operations and assist with operational planning, risk management, and deployment coordination.
  • Act as a customer advocate and conduit into various Nutanix cross-functional teams and leadership.
  • Highlight operations issues and facilitate problem avoidance, risk mitigation, and alignment to best practices.
  • Monitor unpublished issues and internal service bulletins to proactively mitigate future issues.
  • Conduct regular operational reviews with customers and provide direct access to Nutanix business functions.
  • Establish direct relationships with account stakeholders and have regular touchpoints to assess TAM value delivery.
Requirements
  • 1-2 years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor.
  • Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience.
  • Experience in customer-facing, customer relationship management roles.
  • 1 to 2 years of either enterprise storage or networking expertise.
  • Understanding of data center infrastructure and workloads such as VDI and enterprise apps.
  • Excellent communication, presentation, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent technical experience.
  • Bi-lingual: English and French.
About Nutanix

Nutanix is an equal opportunity employer and an Affirmative Action employer. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.



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