Technical Account Manager

il y a 4 semaines

Paris, Île-de-France Nutanix Temps plein
Job Description

Nutanix is seeking a highly skilled Technical Account Manager to join our Professional Services organization in Paris, France. As a Technical Account Manager, you will be responsible for ensuring customer satisfaction, strengthening customer relationships, and building trusted advisor relationships with Nutanix customers.

About the Role

The Technical Account Manager will act as a single point of contact, customer advocate, and provide direct access into Nutanix business functions. You will develop a deep understanding of the customer's business priorities, operational model, data center environment, and IT initiatives. You will also maintain awareness of customer operations as a Nutanix product expert/advisor and assist with operational planning, risk management, and deployments.

Responsibilities
  • Develop a deep understanding of the customer's business priorities and operational model.
  • Maintain awareness of customer operations as a Nutanix product expert/advisor.
  • Assist with operational planning, risk management, and deployments.
  • Act as an advocate for the customer and conduit into various Nutanix cross-functional teams and leadership.
  • Highlight operations issues and facilitate problem avoidance, risk mitigation, and alignment to best practices.
  • Monitor unpublished issues, internal service bulletins, and other exposure to proactively mitigate risks for customers.
  • Conduct regular operational reviews with customers on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
  • Conduct regular on-site business reviews and interactions with executive sponsors.
  • Coordinate issue management, escalation, and resolution with Support and Engineering.
  • Extract and maintain account insights and capture in TAM reporting platform.
  • Establish direct relationships with account stakeholders and have regular touchpoints to assess TAM value delivery.
  • Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
  • Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
Requirements
  • ~5+ years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor.
  • ~3 to 4+ years virtualization expertise, including VMware vSphere.
  • ~2+ years' experience in customer-facing, Customer Relationship management role.
  • ~1 to 3+ years of either enterprise storage or networking expertise.
  • Deep understanding of data center infrastructure and workloads such as VDI and enterprise apps.
  • Excellent communication, project management, presentation, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans.
  • Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent technical experience.
  • Bi-lingual: English and French.
About Nutanix

Nutanix is an equal opportunity employer. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.

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