Technical Account Manager, France
il y a 3 semaines
We are seeking a highly skilled Technical Account Manager to join our Professional Services organization in Paris, France. As a Technical Account Manager, you will be responsible for ensuring customer satisfaction, strengthening customer relationships, and building trusted advisor relationships with Nutanix customers.
Key Responsibilities- Develop a deep understanding of the customer's business priorities, operational model, and data center environment.
- Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
- Maintain awareness of customer operations and assist with operational planning, risk management, and deployments.
- Act as an advocate for the customer and conduit into various Nutanix cross-functional teams and leadership.
- Highlight operations issues and facilitate problem avoidance, risk mitigation, and alignment to best practices.
- Monitor unpublished issues and internal service bulletins to proactively mitigate risks for customers.
- Conduct regular operational reviews with customers on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
- Conduct regular on-site business reviews and interactions with executive sponsors.
- Coordinate issue management, escalation, and resolution with Support and Engineering.
- Extract and maintain account insights and capture in TAM reporting platform.
- Establish direct relationships with account stakeholders and have regular touchpoints to assess TAM value delivery.
- Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
- Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
- 5+ years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor.
- 3 to 4+ years virtualization expertise, including VMware vSphere.
- 2+ years' experience in customer-facing, Customer Relationship management role.
- 1 to 3+ years of either enterprise storage or networking expertise.
- Experience and/or exposure especially from virtualization and IT infrastructure side, with/to leading enterprise solutions.
- Deep understanding of data center infrastructure and workloads.
- Excellent communication, project management, presentation, and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams.
- Manage communication, education, and consumption of unpublished internal information on product stability.
- Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans.
- Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent technical experience.
- Bi-lingual: English and French.
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