Technical Account Manager, France

il y a 1 mois

Paris, Île-de-France Nutanix Temps plein
About the Role

We are seeking a highly skilled Technical Account Manager to join our Professional Services organization in Paris, France. As a Technical Account Manager, you will be responsible for ensuring customer satisfaction, strengthening customer relationships, and building trusted advisor relationships with Nutanix customers.

Key Responsibilities
  • Develop a deep understanding of the customer's business priorities, operational model, and data center environment.
  • Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
  • Maintain awareness of customer operations and assist with operational planning, risk management, and deployments.
  • Act as an advocate for the customer and conduit into various Nutanix cross-functional teams and leadership.
  • Highlight operations issues and facilitate problem avoidance, risk mitigation, and alignment to best practices.
  • Monitor unpublished issues and internal service bulletins to proactively mitigate risks for customers.
  • Conduct regular operational reviews with customers on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
  • Conduct regular on-site business reviews and interactions with executive sponsors.
  • Coordinate issue management, escalation, and resolution with Support and Engineering.
  • Extract and maintain account insights and capture in TAM reporting platform.
  • Establish direct relationships with account stakeholders and have regular touchpoints to assess TAM value delivery.
  • Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery.
  • Participate in Sales Account Planning and support account penetration/pipeline growth strategies.
Requirements
  • 5+ years' experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor.
  • 3 to 4+ years virtualization expertise, including VMware vSphere.
  • 2+ years' experience in customer-facing, Customer Relationship management role.
  • 1 to 3+ years of either enterprise storage or networking expertise.
  • Experience and/or exposure especially from virtualization and IT infrastructure side, with/to leading enterprise solutions.
  • Deep understanding of data center infrastructure and workloads.
  • Excellent communication, project management, presentation, and problem-solving skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Manage communication, education, and consumption of unpublished internal information on product stability.
  • Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans.
  • Bachelor's Degree in Computer Science, Engineering, or related field, or equivalent technical experience.
  • Bi-lingual: English and French.

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