Housekeeping Supervisor
il y a 4 semaines
Job Summary
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Accor. As a key member of our Housekeeping Department, you will be responsible for ensuring the efficient and cost-effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
Key Responsibilities
- Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public/staff areas to specified performance standards.
- Carry out cleaning duties as required and to specified performance standards.
- Induct new staff into the team, department, and Hotel in the first week of their employment.
- Be proactive in assessing on-the-job training/re-training requirements and deliver to employees to meet specified performance standards.
- Inform your Manager or Supervisor of any suggestions that you or the team may have.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Ensure required levels of stock are available.
- Ensure all department equipment and work areas are maintained to a high standard.
- Use safe manual handling techniques, chemical handling & storage, practice safe work habits following Accor Health, Safety, and Environment policies.
- Ensure the correct handling of guest laundry and lost property by yourself and your team.
- Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.
- Ensure the safe storage, issue, and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Ensure all department equipment is maintained to a high standard.
- Order the linen as per procedure ensuring correct quantities are available.
- Order stock as per procedure and as required, ensuring enough but not excessive stock is held.
- Ensure security of guest rooms and keys.
- Respond to requests professionally & with a sense of urgency.
- Training of new staff members and re-training of existing staff as required.
- Assist with regular stocktaking.
- Undertake Public Areas Attending and Houseperson duties as needed.
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