Housekeeping Supervisor

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Accor. As a key member of our Housekeeping Department, you will be responsible for ensuring the efficient and cost-effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Key Responsibilities

  • Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public/staff areas to specified performance standards.
  • Carry out cleaning duties as required and to specified performance standards.
  • Induct new staff into the team, department, and Hotel in the first week of their employment.
  • Be proactive in assessing on-the-job training/re-training requirements and deliver to employees to meet specified performance standards.
  • Inform your Manager or Supervisor of any suggestions that you or the team may have.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.
  • Ensure required levels of stock are available.
  • Ensure all department equipment and work areas are maintained to a high standard.
  • Use safe manual handling techniques, chemical handling & storage, practice safe work habits following Accor Health, Safety, and Environment policies.
  • Ensure the correct handling of guest laundry and lost property by yourself and your team.
  • Liaise with Front Office and Maintenance regarding "ready" rooms ensuring guest requirements are met.
  • Ensure the safe storage, issue, and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
  • Ensure all department equipment is maintained to a high standard.
  • Order the linen as per procedure ensuring correct quantities are available.
  • Order stock as per procedure and as required, ensuring enough but not excessive stock is held.
  • Ensure security of guest rooms and keys.
  • Respond to requests professionally & with a sense of urgency.
  • Training of new staff members and re-training of existing staff as required.
  • Assist with regular stocktaking.
  • Undertake Public Areas Attending and Houseperson duties as needed.

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