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Chief Executive Officer

il y a 1 mois

Lyon, Auvergne-Rhône-Alpes, France Commify Temps plein
Customer Success Executive

We are seeking a highly motivated and results-driven Customer Success Executive to join our team at Commify. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our valued customers.

Key Responsibilities:
  • Build and maintain strong relationships with customers, acting as their main point of contact
  • Proactively engage with customers to understand their business needs and identify opportunities to upsell and cross-sell our products
  • Onboard new customers and guide them through the implementation process for a smooth transition
  • Monitor customer usage and identify any potential issues or areas for improvement
  • Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues
  • Keep customers updated on new features, upgrades, and enhancements
  • Conduct customer satisfaction surveys and gather feedback to continuously improve our services
Requirements:
  • Prior experience in a customer-facing role, preferably in the software or technology industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to build and maintain relationships with customers
  • Highly motivated and results-oriented
  • Ability to work independently as well as part of a team
  • Flexibility to adapt to changing priorities and deadlines
Benefits:
  • Competitive Salary (€30,000 to €35,000)
  • Company Bonus Scheme based on performance
  • Private Healthcare & Dental
  • 25 days annual leave plus Bank Holidays
  • Birthday off work
  • Death in service (4x salary)
  • Christmas voucher
  • Monthly/quarterly socials
  • Training & Development opportunities
  • Hybrid working