Air Freight Operations Manager
il y a 1 semaine
**Job Title:** Air Freight Operations Manager
**Company:** DSJ Global
**Location:** Global
We are seeking an experienced and ambitious expert in Air Freight Operations to support our clients' growth and expansion into the European market. As an Air Freight Operations Manager, you will be responsible for overseeing and managing all aspects of our Air freight operations, ensuring the highest level of service quality, efficiency, and customer satisfaction.
Key Responsibilities:- Strategic Planning: Collaborate with senior management to develop and execute the air freight logistics strategy for the European market, aligning it with the company's overall goals and objectives.
- Operations Management: Oversee the end-to-end air freight operations, including freight forwarding, customs clearance, documentation, and shipment tracking. Ensure compliance with relevant regulations and industry standards while maintaining optimal operational efficiency.
- Team Leadership: Lead and motivate a team of air freight professionals, providing guidance, training, and support to ensure high-performance levels. Foster a culture of continuous improvement, teamwork, and exceptional customer service.
- Vendor Management: Develop and maintain strong relationships with airlines, carriers, and other service providers. Negotiate contracts, monitor service levels, and drive cost optimization initiatives.
- Customer Relationship Management: Build and maintain strong partnerships with key clients, understanding their unique requirements and providing tailored solutions to enhance customer satisfaction. Address any issues or concerns promptly, ensuring effective communication and resolution.
- Performance Monitoring and Reporting: Establish performance metrics and KPIs to measure the effectiveness of air freight operations. Regularly analyze data, generate insightful reports, and present findings to senior management, highlighting areas for improvement and implementing corrective actions.
- A solution-driven and value-focused mindset is a must.
- A smart-working individual with a general understanding of the freight forwarding landscape is a must. Experience and knowledge in air freight business operations is a plus.
- They should be willing to work beyond the job role and ensure proper handling of all jobs assigned.
- Good written communication skills in French and English Language, and attention to detail.
- A working knowledge of SAP is an added advantage.
- Proficiency in handling MS office tools.
- You must be an enthusiastic learner in this fast-paced working environment and handle pressure with ease.
- Confident presentation skills (or a willingness to develop these skills).
- Analytical skills and structured approach.
- Independent and able to steer and make logical decisions.
- Team spirit.
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