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Customer Success Specialist

Il y a 2 mois


Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps plein

**About the Role**

Walter Learning is seeking a Customer Success Specialist to join our team dedicated to delivering exceptional learning experiences. As a key member of our customer success team, you will be responsible for ensuring our learners achieve their goals and have a positive experience with our platform.

**Key Responsibilities**

  • Manage a portfolio of learners, providing proactive and personalized support throughout their learning journey.
  • Develop strong relationships with learners, understanding their needs and providing tailored solutions to address any challenges they may face.
  • Stay up-to-date with our products and services, identifying areas for improvement and implementing changes to enhance the learner experience.
  • Collaborate with our technical team to optimize our processes and tools, ensuring seamless delivery of our services.
  • Monitor learner progress, providing regular feedback and coaching to help them achieve their goals.

**Requirements**

  • Fluency in French (written and spoken).
  • Passion for delivering exceptional customer experiences and a strong understanding of the education and training sector.
  • Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
  • Strong communication and interpersonal skills, with the ability to build rapport with learners and colleagues alike.
  • A results-driven approach, with a focus on achieving and exceeding targets.

**Why Join Us?**

  • We offer a competitive salary and benefits package, including a comprehensive training program and opportunities for career advancement.
  • We prioritize work-life balance, offering flexible working arrangements and a supportive team environment.
  • We invest in our employees' professional development, providing access to ongoing training and education opportunities.
  • We foster a culture of innovation and collaboration, encouraging our team members to share their ideas and contribute to our growth and success.