Application Support Specialist

il y a 3 jours


Paris, Île-de-France Visa Temps plein

Company Overview

Visa is a leading global payments technology company, facilitating over 259 billion transactions annually across 200+ countries and territories. Our mission is to empower individuals, businesses, and economies through innovative, secure, and reliable payment solutions.

Job Summary

The Application Support Specialist will play a critical role in ensuring the optimal performance of business applications, serving as the primary point of contact for troubleshooting issues and collaborating with the IT team to drive application development and operation.

Key Responsibilities:

  • Application Monitoring and Maintenance
    • Monitor and maintain the operational excellence of business applications.
  • Incident Management
    • Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident.
  • Communication and Collaboration
    • Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed.
  • Troubleshooting and Resolution
    • Troubleshoot and resolve application issues.
  • Documentation and Knowledge Management
    • Maintain documentation related to application operations.
  • Collaboration and Improvement
    • Collaborate with IT team members and stakeholders to improve application performance and functionality.

Requirements:

  • Education and Experience
    • Bachelor's degree or 3+ years of relevant work experience.
  • Technical Skills
    • Proficiency in programming and scripting languages such as Python, Bash, PowerShell, Batch Scripting, etc.
    • Understanding of database management systems like MySQL, Oracle, or Microsoft SQL Server.
    • Knowledge in operating systems such as Windows and Linux.
    • Familiarity with application lifecycle management tools.
    • Experience with application performance monitoring and SIEM tooling.
  • Soft Skills
    • Ability to provide excellent service to internal or external users of the applications.
    • Ability to effectively communicate technical information to non-technical stakeholders.
    • Ability to troubleshoot and resolve technical issues.
    • Ability to work effectively in a team environment.
    • Ability to prioritize tasks and manage time effectively.

Language Skills

Native level proficiency in French. High proficiency in English, both written and spoken.


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