Operational Readiness Program Manager
il y a 4 semaines
The Operational Readiness Program Manager will ensure the Production Support Operations teams and Implementation teams are prepared to support and assist our customers clients on all their service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. The ideal candidate will have a strong understanding of Agile methodologies and experience with Jira. They will also possess excellent verbal and written communication skills, as well as strong analytical and statistical skills.
Key Responsibilities:
* Maintain Operational Readiness program documentation
* Monitor and report ongoing client certification results
* Update/Maintain yearly audit spreadsheet and reports
* Setup training sessions with product and technology teams
* Oversee updates of daily process documentation
* Work with banks/CU, fintechs and internal units on training and testing
* Support Product team initiatives, including project meetings, bank test certifications and documentation
* Participate in ongoing automation efforts for monitoring and reporting
* Interact with implementation and production support teams on client requests
Requirements:
* Bachelor's degree in business or an information technology-related field
* 3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications
* Strong understanding in Agile methodologies and experience with Jira
* Proficiency in MS Office Suite of tools
* Strong verbal and written communication skills
* Strong analytical and statistical skills
* Detail oriented with strong organizational and problem-solving skills
Preferred Qualifications:
* Degree related to business, and/or involving business analysis
* Minimum 3 years professional experience in analytics position; banking background preferred
* Experience with banking payment products, Operations and Technology
* Able to work independently
* Strong understanding of Risk, Compliance and Governance policies
Work Environment:
Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
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