ITSM EasyVista Technical Specialist
il y a 2 semaines
Job Title: ITSM EasyVista Technical Specialist
Company: VINCI Energies Systems Information (VESI)
VINCI Energies, a leader in energy and digital transformation, with a turnover of 19.3 Billion euros, is present in 61 countries. VESI is the driving force behind the IT, communication, and management tools at VINCI Energies, fostering innovation in business transformation and working methods. We support users in adopting creative, innovative, and ambitious solutions to address future strategic challenges such as ERP, Business Intelligence, Digitalization, Mobility, AI, RPA, Technological Platforms, Change Management, and more.
Job Description:
In a team dedicated to application management, you will enhance your technical and functional knowledge of ITSM EasyVista to become a technical expert in this solution used at VINCI Energies to manage ITIL processes, particularly IT support. Your responsibilities will include:
- Ensuring the operational condition of the tool
- Supporting level 2, especially with local IT contacts and support teams
- Participating in the functional and technical administration of the platform
- Developing and implementing functional enhancements on the tool
- Contributing to user needs analysis workshops, proposing solutions aligned with ITIL best practices
- Facilitating user tool adoption and promotion (training, support, change management)
Requirements:
- Currently pursuing Bachelor's or Master's degree in Computer Science, with previous experience in application projects
- Proficient in English for international workshops and support
- Team player with strong communication skills
- Service-oriented with attention to detail
- Curious, rigorous, and methodical
- Knowledge in SQL development, Web Services API, HTML/Javascript
Benefits:
- Customized onboarding and career development
- Innovative and collaborative projects with career advancement opportunities
- Flexible telecommuting options
- Performance recognition through participation, profit-sharing, and employee savings plan
- Emphasis on values: Trust, Entrepreneurial Spirit, Solidarity, Autonomy, Responsibility
All positions are open to candidates with disabilities. Come join us and embrace these values in a dynamic and supportive working environment.
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