Customer Success Manager

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Commify Group Temps plein
Customer Success Executive

Commify Group is a leading provider of business communication solutions, specializing in SMS, WhatsApp, Email, VOIP, and other communication technologies. With a presence in multiple countries, Commify serves over 50,000 businesses worldwide and sends over 5 billion communications annually. As a values-led company, we believe our people are our greatest asset, and we are dedicated to making business communication brilliant.

Key Responsibilities:
  1. Build and maintain strong relationships with customers, acting as their main point of contact.
  2. Proactively engage with customers to understand their business needs and identify opportunities to upsell and cross-sell our products.
  3. Onboard new customers and guide them through the implementation process for a smooth transition.
  4. Monitor customer usage and identify any potential issues or areas for improvement.
  5. Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues.
  6. Keep customers updated on new features, upgrades, and enhancements.
  7. Conduct customer satisfaction surveys and gather feedback to continuously improve our services.
Requirements:
  1. Prior experience in a customer-facing role, preferably in the software or technology industry.
  2. Excellent communication and interpersonal skills.
  3. Strong problem-solving abilities.
  4. Ability to build and maintain relationships with customers.
  5. Highly motivated and results-oriented.
  6. Ability to work independently as well as part of a team.
  7. Flexibility to adapt to changing priorities and deadlines.
Benefits:
  1. Competitive Salary (€30,000 to €35,000)
  2. Company Bonus Scheme based on performance
  3. Private Healthcare & Dental
  4. 25 days annual leave plus Bank Holidays
  5. Birthday off work
  6. Death in service (4x salary)
  7. Christmas voucher
  8. Monthly/quarterly socials
  9. Training & Development opportunities
  10. Hybrid working

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