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Customer Success Manager
il y a 1 mois
DataGalaxy is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and maximize the value derived from our platform.
Your mission will be to:
- Manage a portfolio of clients, working closely with Account Managers to understand their needs and provide proactive support.
- Monitor customer satisfaction indicators, analyzing and tracking changes to ensure retention and account growth.
- Collaborate with the Product team to gather customer feedback and requests, driving product development and improvement.
Requirements:
- Minimum 5 years of experience in a similar position in data/information management.
- Ability to analyze the Data Governance market and highlight the added value of DataGalaxy.
- Statistical measurement and analysis techniques.
What we offer:
- Offices in the heart of Lyon and Paris.
- Flexible working hours.
- A real opportunity to join a French start-up that is a pioneer in its market.
