Housekeeping Operations Manager

il y a 4 semaines

Megève, Auvergne-Rhône-Alpes, France Sonder Temps plein
About Sonder

Sonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique experience with a mix of rooms, suites, and apartments, each with a bespoke design. Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout.

Job Summary

We are seeking a Housekeeping Lead to join our team. As a Housekeeping Lead, you will be responsible for managing a team of housekeepers, coordinating schedules, and ensuring that our properties are clean and well-maintained. You will also be responsible for anticipating and reporting potential guest issues, and ensuring that each guest's experience is of the highest quality.

Key Responsibilities
  • Manage weekly and daily cleaning schedules for a team of housekeepers
  • Support and lead cleaner onboarding and ongoing training and improvement
  • Organize and prepare supplies for daily distribution, leading inventory control and organization
  • Triage and delegate guest requests in real-time to cleaner schedules
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned
  • Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
  • Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
  • Daily travel around market and central warehouse to complete tasks and manage cleaning program
Requirements
  • A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
  • Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
  • Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment and best practices
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required load (usually about 40 lbs)
  • This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)
About Sonder's Culture

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.

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