Technical Solutions Specialist with Italian and French

il y a 4 jours


Strasbourg, Grand Est, France Ortho Clinical Diagnostics Temps plein

About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Ortho Clinical Diagnostics. As a Technical Solutions Specialist, you will play a critical role in providing technical support to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities

  • Investigate and resolve customer complaints and inquiries related to our clinical laboratory products and automation systems.
  • Provide technical support and guidance to customers via email, phone, and on-site visits.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest products and technologies.
  • Participate in on-call rotations to provide 24/7 technical support to customers.

Requirements

  • Education: Medical laboratory technologist or biomedical background, or equivalent experience.
  • Language skills: Fluent in French and Italian, with English proficiency desirable.
  • Technical skills: Strong understanding of clinical laboratory products and automation systems, with experience in troubleshooting and resolving technical issues.
  • Communication skills: Excellent written and verbal communication skills, with ability to communicate complex technical information to customers.

What We Offer

  • Opportunity to work with a leading company in the diagnostics industry.
  • Chance to develop your technical skills and expertise in a dynamic and fast-paced environment.
  • Collaborative and supportive team environment.
  • Competitive salary and benefits package.


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