Technical Customer Success Engineer

il y a 3 semaines

Lyon, Auvergne-Rhône-Alpes, France Agicap Temps plein

Founded in Lyon by innovative French entrepreneurs, Agicap has rapidly emerged as one of Europe's leading scale-ups, boasting over 7000 clients and impressive revenue growth exceeding 100% year-over-year for the past three years. Recognized by GP Bullhound as a potential unicorn, we are transforming the financial management landscape for SMEs and Mid-Market companies.

Agicap empowers CEOs and finance teams to effectively oversee and predict their cash flow, ensuring timely payments to suppliers and receipt of funds.

Our mission is to redefine how businesses handle one of their most critical challenges: cash flow management.

With a vision to become the premier global financial management solution for SMEs and Mid-Market companies, we have successfully secured three funding rounds totaling $121 million from esteemed venture capital firms, including Greenoaks, Partech, and BlackFin.

These investments are driving our product innovation and enabling us to expand our team significantly, welcoming new talent and accelerating our international growth across Europe. Currently, we are a team of over 500 dedicated professionals.

We attribute our success to our passionate and committed teams, who strive to create an environment where individuals can thrive and develop their careers. We are always on the lookout for exceptional talent, aiming for excellence as we embark on this ambitious journey.

Team Expansion:

Our growth trajectory has been remarkable:

  • Initial Team Size: 10
  • Growth to 50
  • Expansion to 200
  • Current Team: 500+

As a member of the Customer Success team, you will play a crucial role in training, customizing the platform, and ensuring customer satisfaction throughout their journey with Agicap.

Your Responsibilities:

Collaborating with the Customer Success, Sales, Product, and Tech teams, your primary objective will be to provide clients with the essential information for cash flow management on our platform in an efficient manner.

You will be tasked with:

Data Integration for Clients:

As the technical specialist for new clients, you will assist them in defining the data to be integrated into our tool and the optimal methods for achieving this. Your expertise is vital for ensuring client satisfaction and fostering long-term relationships.

Supporting Client Implementation:

  • Assessing the technical and financial requirements of B2B clients across various sectors.
  • Proficiently utilizing programming languages to automate internal processes (Python, VBA).
  • Demonstrating Excel proficiency to address client challenges (Excel matrices).
  • Offering tailored solutions to clients and other Customer Success teams, taking into account technical limitations.
  • Engaging with stakeholders (both internal and external) to facilitate the swift implementation of Agicap.
  • Developing innovative tools to streamline client onboarding for all Customer Success services, utilizing cloud technologies with Python.

Contributing to Team Development and Process Optimization:

  • You will aid in the automation and industrialization of processes within our Customer Success teams, initially in France and eventually on a global scale.
  • You will have the chance to work on a sophisticated technical platform that supports the entire Customer Success department at Agicap.
  • You will create essential documentation to ensure effective knowledge transfer within the team.
  • Acting as a true advocate for clients internally, you will communicate their needs to product teams to help prioritize new features.

This role offers numerous opportunities for career advancement within Agicap, serving as an excellent entry point into the dynamic FinTech sector.

What We Seek:
  • You are nearing the completion of your business or engineering degree or possess 1-2 years of relevant experience.
  • You have a strong command of Python.
  • You are adaptable and thrive in project management, customer engagement, and teamwork.
  • You excel in prioritization, organization, and effective communication.
  • You are inquisitive, ambitious, and drawn to the startup culture.
  • You relish tackling new challenges and grasping technical aspects to devise optimal solutions.
What We Offer:
  • Meal vouchers
  • Full coverage of public transportation expenses
  • An exciting opportunity to join a rapidly growing startup
  • A highly educational, entrepreneurial environment that provides significant autonomy and responsibility
  • Daily challenges working alongside executives and CEOs of SMEs
  • A vibrant and passionate workplace with a strong team spirit to drive Agicap's growth both in France and internationally
  • Monthly afterwork gatherings

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