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Senior Consultant: Customer Experience
Il y a 2 mois
Shape the Future of Customer Engagement at Sia Partners
As a key member of our Marketing, Sales & Customer Experience team, you'll play a pivotal role in driving digital transformation and enhancing customer journeys. You'll contribute to a wide range of projects, including:
- Developing and refining Customer Relationship and Service Strategies
- Designing innovative Customer Experience solutions
- Optimizing operational models for Customer Service Centers
- Implementing cutting-edge digital tools to elevate customer interactions
- Analyzing data to gain valuable insights into customer behavior and preferences
Your expertise will also extend to supporting Marketing and Sales initiatives, ensuring a seamless and customer-centric approach across all touchpoints.
Ideal Candidate Profile:
- A graduate from a top business school or university with a strong academic background
- 2 to 5 years of experience in consulting or corporate environments focused on Customer Relations, Service, and Experience
- Exceptional analytical skills and a data-driven mindset
- Strong teamwork abilities and a collaborative spirit
- Fluency in English is essential
At Sia Partners, we foster a culture of excellence, innovation, and work-life balance. If you're passionate about shaping the future of customer engagement and thrive in a dynamic environment, this opportunity is for you.
