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Senior Systems Administrator

il y a 1 mois

Paris, Île-de-France Wiser Solutions Temps plein
Job Title: Senior Systems Administrator

Wiser Solutions is seeking a highly skilled Senior Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing Tier 2/3 support services to our employees, including network administration, Active Directory management, and Azure/AWS administration.

Key Responsibilities:

  • Expertise in Firewalls/Network Switches/Access Points (Meraki preferred)
  • Familiarity with Active Directory/Entra ID, OneLogin IAM, SharePoint, M365 licensing and administration
  • Ability to administer/support Windows Server (201x,202x)
  • Entra ID administration experience
  • Windows Powershell, Python or other automation scripting tools experience an asset
  • Experience with endpoint security tools
  • Ticket creation, fulfillment, escalation and solution follow-up to ensure quality of service
  • Ability to configure, maintain and improve processes for end-user satisfaction
  • Sound knowledge with Windows and Mac Desktops/Laptops
  • Experience with Intune/Autopilot and Apple Business Manager; Image building and automation
  • A solid understanding of Microsoft Office products
  • Familiarity with Slack, Teams, Zoom and Teams Boardroom Teleconferencing equipment
  • Familiarity with ITIL processes and Service Desk best practices
  • Experience working with software systems such as JIRA, Endpoint Central, ServiceDesk Plus, BitWarden, Password Manager Pro, OpenVPN, DNSFilter etc.
  • A professional demeanor with end-users and developers
  • Adherence to strict SLAs ensuring the best customer service for customers
  • Ensure documentation is updated as required

Qualifications:

  • Bachelor's degree in Computer Science or Information Technology; or relevant work experience
  • 7+ years of relevant support and administration experience
  • 2+ years in a senior administrative position
  • Progressive certifications related to role a nice to have: Cisco/Meraki - CNSS, ECMS, CCNA, CCNP, Microsoft Support Certifications (Windows/Server, Microsoft 365, Azure/Entra ID), CompTIA A+
  • Excellent communication skills with the ability to assist users who have a varying amount of technical expertise
  • Strong command of the English language