Customer Onboarding Specialist
il y a 4 semaines
The Customer Onboarding Manager is a critical member of the post-sales team, responsible for transitioning clients from the sales process to successful adoption of the Insider platform. This role requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.
The ideal candidate will have a minimum of 3 years of experience in SaaS project management and client onboarding, with strong written and verbal communication skills. They will be able to deliver projects in a timely and qualified manner, and have a strong understanding of Google Tag Manager, Google Product Feed, and Google Analytics.
Key Responsibilities:
- Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
- Collaborate with internal technical resources to empower and train customers to use Insider's platform and powerful features as efficiently as possible.
- Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider, to understand their business and technical goals for using Insider.
- Help drive early adoption, setting KPIs and success metrics for ROI.
- Advocate customer business use-cases to product development.
- Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy.
- Enhance customer experience during onboarding by designing and continually improving processes and materials.
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Customer Onboarding Specialist
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