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Customer Experience Specialist

il y a 1 mois


Paris, Île-de-France Road Temps plein
About the Job

We are seeking a Customer Support Specialist to join our team at Road, a software company that is leading the way in the EV charging market. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive.

Key responsibilities include:

  • Providing product and service information to customers
  • Answering questions and resolving issues in a timely and efficient manner
  • Collaborating with the sales department to ensure seamless customer experiences
  • Onboarding customers and partners on our E-Flux by Road platform

Requirements:

  • Minimum 1 year experience in a customer contact role
  • Fluency in French is a must
  • English at a sufficient level to communicate with customers and colleagues
  • Ability to work in a fast-paced environment and prioritize tasks effectively