Customer Success Manager
il y a 3 semaines
As a Customer Success Manager at PubMatic, you will play a key role in onboarding premium publishers and driving value to your accounts through active engagement and a consultative approach. You will be responsible for ensuring PubMatic exceeds publisher expectations while protecting their brand.
Key Responsibilities- Collaborate with cross-functional teams for maximum impact and quick resolutions.
- Optimize, analyze performance, and deliver value to accounts.
- Travel to client sites for regular strategic business review meetings.
- Maintain day-to-day contact with premium publishers.
- Manage and develop trusting partnerships through the client life-cycle.
- Optimize, track, and analyze performance. Discover opportunities and resolve escalations using original thought and analysis.
- Act as a tactical client contact with premium publisher clients to deliver value to accounts through recommendations and act as a relay for brand control and escalation management.
- Relevant experience in a client-facing role in the advertising industry.
- Deep understanding of digital advertising and programmatic trading.
- Strong analytical and reporting skills.
- Creative, independent problem solver.
- Flexible, startup mindset.
- Ability to cope with pressure and setbacks.
- Ability to work as a team.
- Effective communicator and presenter.
- Results-driven.
- Good understanding of technical resolutions is a bonus.
- French native speaker.
PubMatic (Nasdaq: PUBM) is an independent technology company that maximizes customer value by delivering digital advertising's supply chain of the future. Our sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.
Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
As part of the Customer Success team, we focus on customer retention and engagement. Our value 'We put the customer first' reflects what we do every day. Using our technology, we strive to help publishers realize the full potential of their digital assets.
We are a hybrid work environment with a 3-day in-office and 2-day remote schedule. Our benefits package includes paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, and reimbursement for mobile and fully stocked pantries.
PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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