Senior Customer Service Manager

il y a 7 jours

Le Haillan, Nouvelle-Aquitaine, France STERIS Temps plein
About the Role

We are seeking a highly skilled Senior Customer Service Manager to join our team at STERIS. As a subject matter expert in contamination control and validation, you will provide technical information and onsite support to our global customers in the pharmaceutical and biopharmaceutical industry.

Key Responsibilities
  • Provide technical information and expertise to key customer accounts for contamination control products, including cleaning chemistries, disinfectants, sterilants, and their applications.
  • Support provided through telephone and written correspondence, generation of literature, lab analyses, and on-site evaluations.
  • Serve as liaison with R&D groups for scientific and technical support.
  • Contribute ideas and information for new products, processes, and applications relative to the business unit.
Requirements
  • Bachelor's Degree in Science, Engineering, or Biological Science. Master's degree preferred.
  • Strong project management skills, including excellent verbal and written communication skills, as well as presentation skills in both small and large group settings.
  • Focused customer and service orientation with the ability to effectively utilize resources for technical information as needed.
  • Demonstrate solid organizational skills, good judgment, and the ability to think analytically.
What We Offer
  • Competitive base salary
  • Annual merit review and incentive plans
  • Company car
  • Service training and coaching program

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