Customer Lifecycle Manager
il y a 3 semaines
About Free2Move
Free2Move is a leading mobility services provider that simplifies travel-related needs by offering a wide range of services to cater to everyone's travel requirements.
With a strong presence in over 170 countries across 5 continents, Free2Move operates in 30 languages and 26 currencies, serving over 6 million users.
Our team of +750 experts is dedicated to revolutionizing mobility through innovative and agile solutions.
About the Role
We are seeking a highly motivated and detail-oriented Marketing Automation Specialist to join our Customer Lifecycle Management (CLM) team.
As a key member of our team, you will play a crucial role in supporting our CLM team by driving customer activation through targeted marketing campaigns and other communication channels.
Key Responsibilities:
- Assist in setting up and executing marketing communications through our CRM tool to reach customers at critical moments in their lifecycle.
- Bring enthusiasm and fresh ideas to enhance our marketing automation and customer communication efforts.
- Create reports and analyze the performance of CLM campaigns to assess their effectiveness in customer activation and retention.
- Contribute to the development of marketing strategies informed by data insights.
- Support the implementation of marketing promotions aimed at enhancing customer engagement.
Main Objectives:
- Currently enrolled in a marketing, business administration, or a similar degree program.
- Prior experience working within a marketing or CRM department, with a desire to gain hands-on experience in a CRM-focused role.
- Familiarity with, or an eagerness to learn about, marketing automation tools like Salesforce Marketing Cloud.
- Strong understanding of data-driven decision-making, while also appreciating the art of crafting the right message for each customer moment.
- Detail-oriented, with a commitment to delivering high-quality work.
- Capable of working independently on assigned projects, with a strong desire to learn.
- Able to remain calm and focused in fast-paced or high-pressure situations.
- Passionate about mobility services, including scooters, bikes, cars, and vans.
- Proficient in English, both spoken and written.
We Offer:
- The opportunity to work independently in an agile and creative environment where every idea counts.
- A transparent, supportive team culture where feedback flows freely across all levels, keeping everyone informed and engaged.
- Remote work within Germany.
- Monthly mobility allowance for your own Free2Move experience.
- Modern IT equipment (MacBook, iPhone).
- Access to our E-Learning platform for the development of languages and other skills.
- No-meetings days to boost your efficiency.
- A vibrant, centrally located office at Warschauer Platz with hot and cold drinks to keep your energy levels up.
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