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CRM & Sales Force Optimization Expert
Il y a 2 mois
We are seeking a highly skilled CRM & Sales Force Optimization Expert to join our team at AB Volvo. As a key member of our Group Strategic Initiatives team, you will play a critical role in driving the success of our sales and customer experience initiatives.
Key Responsibilities- CRM Management: Lead the implementation, maintenance, and optimization of our CRM system to ensure data integrity, accuracy, and completeness within the database.
- Sales Process Optimization: Analyze current sales processes and identify areas for improvement, design and implement streamlined sales processes to enhance efficiency and effectiveness, and collaborate with the sales team to develop and enforce sales process guidelines and workflows.
- Data Analysis and Reporting: Generate and analyze sales reports to provide insights and recommendations to the sales leadership team, track key performance indicators (KPIs) to measure the success of sales initiatives, and utilize CRM data to identify sales trends, customer behavior, and market opportunities.
- Customer Experience: Develop and implement strategies to enhance customer engagement and loyalty, address and resolve customer complaints and issues in a timely manner, and foster a culture of continuous improvement and innovation within the sales team.
- Proven track record in CRM management and sales operations.
- Excellent analytical and problem-solving skills.
- Strong project management and organizational abilities.
- Ability to work collaboratively and with agility in a fast-paced and dynamic startup environment.
- Innovative mindset with a passion for building and improving processes.
- Fluent English, other language as nice to have.
AB Volvo is a leading industrial company that is harnessing automated driving, electromobility, and connectivity to create a better and more resilient society for the coming generations. We are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.
Join us on our journey to create a better future for all, and be part of a team that is passionate about making a difference.
