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Customer Success Advocate

il y a 1 mois

Lille, Hauts-de-France Hornetsecurity Temps plein

Key Responsibilities:

  • You will be responsible for ensuring our customers' success by providing top-notch support and identifying their needs.
  • You will work closely with our sales and marketing teams to deliver exceptional experiences and introduce new products to our existing customers.
  • You will survey customer satisfaction and identify areas for improvement, resolving potential issues quickly and effectively.
  • You will act as a liaison between our customers and the company, ensuring that their concerns are heard and addressed.

About Us:

Hornetsecurity is a fast-growing international company specializing in cloud security services. We secure data and communication for thousands of companies worldwide, employing over 600 people across multiple locations.

We are looking for talented individuals who can help us enhance our growth and create a positive corporate culture. As a key member of our team, you will have the opportunity to shape the future of IT security and contribute to our mission of protecting businesses and individuals from cyber threats.

Requirements:

  • A degree in marketing, communications, computer science, or a related field.
  • Experience in a customer-facing role, preferably in the IT technical field.
  • Excellent problem-solving skills, with a talent for communication and conflict resolution.
  • Proficiency in English and French, with the ability to work in a multicultural environment.
  • A proven track record of motivating yourself and pursuing goals with passion.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits:

  • A competitive salary of €60,000 - €80,000 per year, depending on experience.
  • The opportunity to work in a dynamic and innovative environment, with a flat hierarchy and short decision-making processes.
  • A comprehensive benefits package, including meal vouchers, public transportation reimbursement, and access to the UDEMY training platform.
  • The chance to participate in employee exchange programs and work at our global office locations.
  • A flexible working schedule and home-office option, allowing for a better work-life balance.
  • No dress code, with a relaxed and open work atmosphere.

Why Hornetsecurity?

We are a leading provider of cloud security services, dedicated to helping businesses and individuals protect themselves against cyber threats. Our team is passionate about innovation and committed to delivering exceptional results. If you're looking for a challenging and rewarding career opportunity, join us and be part of our journey to shape the future of IT security.