Customer Success Advocate
il y a 1 semaine
We are seeking a highly skilled Customer Success Advocate to join our team in Lille or Paris.
Job Description- This is a customer-facing role where you will be responsible for providing top-notch support, identifying customer needs, and ensuring they get the most out of our services.
- You will work closely with our sales and marketing teams to deliver exceptional experiences and drive satisfaction.
- Provide timely and effective support to our customers, helping them to use our services to their full potential.
- Regularly survey customer satisfaction and identify areas for improvement.
- Introduce new products to our existing customers and collaborate with the sales team to address any potential issues.
- Act as a liaison between our customers and Hornetsecurity, ensuring that their concerns are heard and addressed.
- Manage projects and work closely with the marketing team to develop and execute outstanding customer success campaigns.
- A degree in marketing, advertising, communications, computer science, or a related field.
- Experience in a customer-facing role, preferably in the IT-technical sector.
- Excellent problem-solving skills and the ability to communicate effectively with customers and partners.
- Bilingualism in French and English, with excellent communication and presentation skills.
- The ability to motivate yourself and pursue your goals with passion.
- Strong organizational skills, prioritization abilities, and the capacity to manage multiple tasks under pressure.
- A strong desire to work in a fast-paced, dynamic environment.
- A competitive salary of €60,000 per annum.
- The opportunity to work in a fast-growing international company with a promising future.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Personal and professional development opportunities.
- A temporary Employee Exchange Program, allowing you to work at our global office locations.
- Home-Office Option and flexible working time.
- No dress code – come to work as you like.
- Delicious coffee, tea, soft drinks, and fresh fruits every day for free.
- Meal vouchers worth €10.
- 100% coverage of public transportation costs.
- Unlimited access to the UDEMY training platform.
- Team events and social activities – let yourself be surprised.
In this role, you can expect a competitive salary of approximately €60,000 per year, taking into account the cost of living in Lille or Paris. In addition to your salary, we offer a range of benefits designed to enhance your work-life balance and provide opportunities for personal and professional growth.
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