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Hospitality Relations Specialist
Il y a 2 mois
Join the esteemed Accor family as a Guest Relations Agent and immerse yourself in the dynamic hospitality sector. Our team is committed to delivering exceptional service and creating memorable experiences for our guests. If you possess a genuine enthusiasm for hospitality and a meticulous approach to your work, this opportunity is tailored for you.
Key Responsibilities:- Prepare for distinguished arrivals by ensuring accommodations are equipped with requested amenities and personalized touches.
- Achieve exemplary audit results through ongoing training and development.
- Facilitate seamless check-in and check-out processes for VIP guests, providing comprehensive room orientations.
- Address guest inquiries and concerns with promptness and professionalism.
- Ensure guest satisfaction and uphold security standards.
- Maintain the cleanliness and organization of the front office area.
- Collaborate with various departments to enhance guest services.
- Report any operational issues to management for timely resolution.
- Adhere to hotel policies and procedures.
- Exhibit a professional and approachable demeanor to all customers.
- Assist in various hotel functions as required.
- Engage in Corporate Social Responsibility initiatives.
A degree in Hotel Management or a minimum of one year of experience in a comparable role within a luxury hotel environment.
