Hospitality Ambassador

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a skilled and enthusiastic Service Excellence Specialist to join our team at MGallery Nairobi Gigiri. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service are consistently met.

Key Responsibilities

  • Provide professional, friendly, and proactive guest service while supporting fellow colleagues.
  • Demonstrate brand service standards in all interactions.
  • Report on duty punctually, in full uniform according to appearance and grooming standards.
  • Promote and maintain a positive working relationship at all times with colleagues.
  • Consistently offer professional, friendly, and warm service.
  • Demonstrate a complete understanding of F&B policies and procedures and service standards as outlined in the brand.
  • Have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel.
  • Be able to answer any guest questions about menu items in an informative and helpful way.
  • Take corrective action if service errors occur, ensuring all solutions exceed the guest's expectation.
  • Attend pre-meal briefings, weekly, and monthly meetings to continually improve the guest's experience.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Carry out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in the restaurant.

Requirements

  • Must possess outstanding guest service skills, professional presentation, and sophisticated communication skills.
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
  • Proficient in the English language (verbal & written), second language is an asset.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be flexible in terms of working hours.
  • Must be computer literate.

Additional Information

Should be eligible to live and work in Kenya.



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