Service Delivery Manager

il y a 1 semaine

Paris, Île-de-France Hitachi Solutions Asia Pacific Pte. Ltd. Temps plein
Job Description

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.

We are seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.

You will lead response for pre-sales engagements to capture customer requirements with the support of the Sales owner. You will present to potential new and existing customers to promote our service offerings and the business benefits they provide.

You will conduct workshops covering service design, process management and operational readiness. You will create Work Orders defining the services Hitachi will deliver. You will manage client contracts and engagement against Work Order obligations.

You will be responsible for operational accountability for own customer's service delivery performance, producing service reports, creating and maintaining service delivery plans, implementing and tracking customer CSI activities.

You will also be responsible for commercial responsibility for own customers, engaging in contract negotiations, managing customer's pre-pay allocations, forecasting, draw down and invoicing, margin tracking and profitability reporting.

You will provide accurate feedback and reporting to senior management on the performance of service delivery against contractual, commercial and operational KPIs.

You will build strong relationships with Hitachi team members and stakeholders to facilitate effective communication between internal Hitachi departments.

You will assess and analyse financial service performance to ensure customer contract renewals are priced correctly.

You will ensure the successful transition of clients into service through Service Readiness.

You will maintain high customer satisfaction ratings.

You will mentor and manage junior SDM team members, providing leadership and escalation support.

Requirements
  • A passion for Service Delivery, Customer satisfaction and Solution Adoption.
  • Commercial awareness and experience of engaging and capturing customer requirements from a pre-sales engagement.
  • 5 years + in the role of Service Delivery Manager/Customer Success Manager/Account Manager.
  • The ability to build relationships through exceptional customer facing skills/people management/strong communication skills.
  • Knowledge of ITIL Framework or knowledge of Project Management (Certification preferred).
  • Experience of managing service delivery for Dynamics 365 or other cloud-based business applications (preferred).
  • Understanding of CRM, ERP and productivity applications.
Application Process
  • CV to be written in English.
  • 1st interview stage with Head of Service Delivery & Head of Service Strategy (in English).
  • 2nd interview with the Head of Lifetime Services & Head of Sales (in English).
  • 3rd interview Face-to-Face with Hitachi Solutions France General Manager (in French).

  • Delivery Director

    il y a 2 semaines

    Paris, Île-de-France Delivery Associates Temps plein

    Job Title: Delivery Leader Job Summary: We are seeking a highly skilled Delivery Leader to join our team at Delivery Associates. As a Delivery Leader, you will play a key role in transforming the public sector by working with governments and impact organizations to drive data-driven decision-making. Key Responsibilities: * Engage directly with local...

  • Delivery Director

    il y a 3 semaines

    Paris, Île-de-France Delivery Associates Temps plein

    Job Title: Delivery LeaderAt Delivery Associates, we are seeking a highly skilled Delivery Leader to join our team. As a key member of our global delivery team, you will play a critical role in driving the success of our clients and projects.Key Responsibilities:Engage with local governments and partners to facilitate relationship-building, problem-solving,...

  • Delivery Director

    il y a 1 semaine

    Paris, Île-de-France Delivery Associates Temps plein

    Unlock Transformational ImpactAs a Delivery Leader at Delivery Associates, you will play a pivotal role in shaping the public sector landscape. Our team collaborates with governments and impact organizations to drive data-driven decision-making and deliver impactful projects.Key Responsibilities:Engage with senior leaders in the public sector to foster...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and managing the delivery of services to our customers, ensuring that they receive the highest level of service and support.Key Responsibilities:Lead and manage a...

  • Service Delivery Manager

    il y a 7 jours

    Paris, Île-de-France Dashlane Temps plein

    At Dashlane, we're on a mission to make security simple for millions of organizations and their people. As our Service Delivery Manager, you'll play a critical role in ensuring seamless service delivery for our customers. You'll work closely with our Customer Success and Engineering Teams to streamline interactions, manage incidents, and implement continuous...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 7 jours

    Paris, Île-de-France Hitachi Solutions Temps plein

    About the RoleHitachi Solutions is seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key ResponsibilitiesLead response for pre-sales engagements to...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 1 mois

    Paris, Île-de-France NEURONES Temps plein

    Service Delivery ManagerNEURONES recrute un(e) Service Delivery Manager pour renforcer son équipe experte en conseil sur les fonctions métiers des entreprises.Missions clésÊtre le point d'entrée du client et garantir la satisfaction de ses besoins.Encadrer et accompagner les collaborateurs de votre périmètre pour atteindre leurs objectifs et relayez...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France NEURONES Temps plein

    Service Delivery ManagerNEURONES recrute un(e) Service Delivery Manager pour renforcer son équipe experte en conseil sur les fonctions métiers des entreprises.Missions clésÊtre le point d'entrée du client et garantir la satisfaction de ses besoins.Encadrer et accompagner les collaborateurs de votre périmètre pour atteindre leurs objectifs et relayez...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Vantara Corporation Temps plein

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key ResponsibilitiesLead response for pre-sales engagements to capture customer...

  • Service Delivery Manager

    il y a 1 mois

    Paris, Île-de-France Hitachi Vantara Corporation Temps plein

    Service Delivery ManagerHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. Our company offers competitive compensation packages (incl. bonuses)...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Service Delivery ManagerHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging...

  • Delivery Leader

    il y a 1 semaine

    Paris, Île-de-France Delivery Associates Temps plein

    Job Overview: We are seeking an experienced professional to join our consulting team in France or the Netherlands as a Delivery Leader in a multinational project in public health. The successful candidate will support the delivery of outcomes in preventing childhood obesity, working jointly with the local government, the client, and partners on the ground to...

  • Service Delivery Manager

    il y a 4 jours

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Description:We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a key member of our Service Delivery team, you will be responsible for leading and engaging with key client stakeholders to establish trusted advisor relationships with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Axiom Technologies Temps plein

    Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for coordinating and overseeing the delivery of our...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Freelance Temps plein

    Service Project Manager RoleThis is a part-time and full-time opportunity for a Service Project Manager. The Service Project Manager will be responsible for overseeing and managing service projects, ensuring timely delivery, and maintaining client satisfaction.Key Responsibilities:Oversee and manage service projects from initiation to deliveryEnsure timely...

  • Service Delivery Manager

    il y a 1 semaine

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a key member of our Service Delivery team, you will be responsible for leading and engaging with key client stakeholders to establish a trusted advisor relationship.Key Responsibilities:Lead response for pre-sales engagements to capture customer...