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Service Delivery Manager
il y a 1 mois
At Dashlane, we're on a mission to make security simple for millions of organizations and their people. As our Service Delivery Manager, you'll play a critical role in ensuring seamless service delivery for our customers. You'll work closely with our Customer Success and Engineering Teams to streamline interactions, manage incidents, and implement continuous improvement initiatives.
About the Role:
You'll be responsible for overseeing day-to-day delivery operations, ensuring optimal performance. You'll also manage and monitor infrastructure and product health, proactively addressing issues. Additionally, you'll collaborate with cross-functional teams to ensure seamless service delivery.
What You'll Do:
- Oversee day-to-day delivery operations, ensuring optimal performance.
- Manage and monitor infrastructure and product health, proactively addressing issues.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Lead incident response efforts, minimizing downtime and conducting post-incident analysis.
Requirements:
- 3+ years of experience interfacing between Customer Experience and Engineering Teams.
- 3+ years of experience with Service Management experience in a scaling organization.
- ITIL certification.
