Senior Director of Field Service Operations
il y a 3 semaines
Applied Materials is seeking a highly experienced and skilled Director, Field Service Operations to join our team in France. As a key member of our organization, you will be responsible for managing the business of Field Service Operations and leading a team to achieve key milestones and objectives.
Key Responsibilities:- Report to the South Europe Field Service Senior Director
- Direct and manage activities for multiple sites in France, including people management, customer satisfaction, P&L, and budget management
- Utilize project management skills to lead large teams in change processes
- Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design
- Ensure all Field Service Projects are completed within budget and deadline to meet customer needs
- Anticipate future customer needs and direct the delivery of customer service commitments
- Own the overall site responsibility for customer satisfaction
- Ensure the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements
- Responsible for individual and employee development and employee satisfaction
- Work with senior business group management team to ensure that programs, strategies, and processes address high-value problems for the Business Unit and are aligned with the organization's direction
- Define performance metrics and report on the site's progress against business unit and account-specific goals
- Bachelor's Degree
- 10+ years of relevant experience
- Extensive and highly regarded expertise in the semiconductor or related industry
- Experience in strategic planning and business analytics
- High-level Customer Management experience
- Ability to lead, inspire, and motivate teams
- Excellent interpersonal skills to communicate complex ideas, anticipate potential objections, and persuade others
- Excellent knowledge of management methods and techniques
- Process Improvement and strong decision-making skills
- Strong presentation and negotiation skills
- You will use your expertise and innovative thinking to solve unique and complex problems with a broad impact on the business
- Your work will impact the direction and resource allocation for various operational-related programs and projects
At Applied Materials, we care about the wellbeing of our people and strive to support you in ways that extend beyond your work environment. As an employee, you will qualify for a competitive and comprehensive total rewards and benefits package, from day one.
We offer:
- Competitive base salary
- Car benefit
- Restricted Stock Units
- Competitive performance bonus plan
- Lunch vouchers
Possibility to participate in our Employee Stock Purchase Program
Health (family contract) and life insurance
Free access to a gym
Relocation and house-seeking supports
Position requires understanding of Applied Materials' global Standards of Business Conduct and compliance with these standards at all times.
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