Director of Field Service Operations
il y a 4 jours
Applied Materials is seeking a highly experienced and skilled Director, Field Service Operations to lead our Field Service Operations team in France. As a key member of our organization, you will be responsible for managing the business of Field Service Operations, including people management, customer satisfaction, P&L, and budget management.
Key Responsibilities:
- Report to the South Europe Field Service Senior Director.
- Direct and manage activities for multiple sites in France, including people management, customer satisfaction, P&L, and budget management.
- Utilize project management skills to lead large teams in change processes.
- Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
- Ensure all Field Service Projects are completed within budget/deadline to meet customer needs.
- Anticipate future customer needs and direct the delivery of customer service commitments.
- Own the overall site responsibility for customer satisfaction.
- Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.
- Responsible for individual and employee development and employee satisfaction.
- Work with senior business group management team to ensure that programs, strategies, and processes address high-value problems for the Business Unit and are aligned with the organization's direction.
- Define performance metrics and reports on the site's progress against business unit and account-specific goals.
Requirements:
- Bachelor's Degree in a relevant field.
- 10+ years of relevant experience.
- Extensive and highly regarded expertise in the semiconductor or related industry.
- Experience in strategic planning and business analytics.
- High-level customer management experience.
- Ability to lead, inspire, and motivate teams.
- Excellent interpersonal skills to communicate complex ideas, anticipate potential objections, and persuade others to adopt a different point of view.
- Excellent knowledge of management methods and techniques.
- Process improvement and strong decision-making skills.
- Strong presentation and negotiation skills.
What We Offer:
At Applied Materials, we offer a competitive compensation package, including a base salary, car benefit, restricted stock units, performance bonus plan, lunch vouchers, and the possibility to participate in our Employee Stock Purchase Program. We also offer health and life insurance, free access to a gym, relocation and house-seeking supports, and a comprehensive total rewards and benefits package.
About Us:
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
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