Membership Director
il y a 2 semaines
We are seeking a skilled Membership Director to lead our membership management efforts and drive club growth. The ideal candidate will have a strong background in membership management, sales, and marketing, with a proven track record of developing and implementing successful membership growth strategies.
Key Responsibilities- Develop and execute strategic plans to increase club membership.
- Implement programs and initiatives to retain current members.
- Analyze membership trends and develop strategies to address areas of concern.
- Serve as the primary point of contact for current and prospective members.
- Address member inquiries, concerns, and feedback promptly and effectively.
- Organize and manage new member orientation programs.
- Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new members.
- Utilize social media, email marketing, and other digital platforms to reach potential members.
- Regularly attend member events to continue to gauge feedback and foster positive relations.
- Attend networking events and community events to promote the club.
- Oversee the delivery of exceptional member services and experiences.
- Coordinate with other departments/operational areas to ensure member needs are met.
- Develop and manage member events, activities, and programs.
- Maintain accurate records of membership data and statistics.
- Prepare regular reports on membership metrics and present them to senior management.
- Lead and supervise membership and sales staff, providing guidance and support.
- Conduct regular training sessions for staff on best practices in member services and engagement.
- Foster a positive and collaborative work environment.
- Bachelor's degree in Marketing, Business Administration, Hospitality, or a related field preferred.
- Minimum of 5 years of experience in membership management, sales, marketing, or a related field.
- Previous experience in a club, hospitality, or membership-based organization is preferred.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven track record in developing and implementing successful membership growth strategies.
- Ability to analyze data and make informed decisions.
- Strong organizational and multitasking skills.
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