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French Travel Advisor for Reservations with GDS
il y a 1 mois
We are a dynamic multilingual team in Lisbon, part of a global company that values its people. We are looking for a Customer Advisor to provide exceptional customer experience.
Your Mission at CapijobnewAt Capijobnew, your contribution will make a difference in the business of our clients and the life of their customers. Your project is a French online travel agency with a customer-oriented policy, providing the best meets and expectations of enthusiastic travelers. Your mission is to create enthusiasm around our clients' services and solve emerging issues with precision and efficiency.
Key Responsibilities- Manage reservations in a back-office capacity, including ticket issuing, modification, and cancellation.
- Assist customers in the after-sales process, answering inquiries and managing potential requests.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments.
- Provide excellent customer service by managing expectations and claims in a positive, polite, and diplomatic way.
- Handle inquiries and provide timely responses according to company policy.
- Ensure customer satisfaction meets both customer and company needs.
We're seeking a customer-oriented individual with a natural talent for helping people and the ability to think on their feet. You should be proficient in French (C2) and fluent in English (B2), with experience using GDS tools like Amadeus, Galileo, or Sabre. Excellent communication skills, empathy, and team spirit are essential.
What We Offer- Competitive wages (14 monthly payments per year).
- Meal allowance paid in voucher card (net).
- Performance bonus.
- Health insurance with a dental plan (after 6 months contract).
- Relocation package: shared accommodation and flight reimbursement.
Capijobnew is a French multinational BPO company making business more human for the world's most exciting brands. We're a family of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Capijobnew Portugal and you'll have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
