Spa and Recreation Team Leader
il y a 2 semaines
Job Description
As a key member of our Spa team, you will be responsible for delivering exceptional guest experiences while ensuring seamless operations.
Key Responsibilities:
- Explain services, treatments, and procedures to our discerning guests
- Provide exceptional customer service and resolve client issues in a professional and courteous manner
- Work collaboratively with the entire Spa team to maintain the highest standards of quality and service excellence
- Make confirmation calls and book appointments accurately and efficiently
- Check voicemails and emails, responding promptly to guest inquiries
- Process guest check-outs and research purchase orders
- Greet guests with a warm smile and provide a welcoming atmosphere
- Answer phones in a professional and courteous manner
Requirements:
- Must be able to multitask in a fast-paced environment
- Self-directed and detail-oriented with excellent organizational skills
- Professional telephone and email etiquette
- Previous hospitality experience an asset
- Availability to work weekends, holidays, and some evenings
- Punctual, reliable, and confident with excellent communication skills
- Enjoys working with people and provides exceptional customer service
- Able to stand for up to 8 hours a day
Qualifications:
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively and collectively as part of a team
- Diplomas/certifications required if applicable
Additional Information:
Our team is passionate about delivering exceptional guest experiences. We foster a culture of inclusivity and diversity, and we are committed to attracting, recruiting, and promoting diverse talent.
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