Spa and Recreation Manager Position

il y a 2 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Spa and Recreation Manager

Job Summary:

We are seeking a highly skilled Spa and Recreation Manager to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Explain services, treatments, and procedures to clients
  • Mediate and resolve client issues in a professional and courteous manner
  • Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients
  • Make confirmation calls and book appointments accurately through phone, in person, and through emails
  • Check voicemails/emails and return messages promptly
  • Check out guests and research purchase orders
  • Greet clients with a friendly smile and demeanor
  • Answer phones 100% of the time during business hours

Requirements:

  • Must be able to multi-task in a busy environment
  • Self-directed and detail oriented
  • Professional telephone and email etiquette
  • Previous hospitality experience a plus
  • You must be available to work weekends, holidays, and some evenings
  • Punctual, reliable, and confident
  • Excellent communication skills
  • Enjoys working with people
  • Can stand for up to 8 hours a day

Qualifications:

Your experience and skills include:

  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collectively as part of a team

Additional Information:

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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