Operations Manager H/F

il y a 4 semaines


RoissyenBrie, Île-de-France Cityone - Passager Temps plein

About Cityone - Passager

As a key player in the hospitality sector, we are seeking a dedicated Operations Manager to oversee our service delivery and client interactions.

Key Responsibilities:

  • Develop and maintain strong client relationships while managing contracts effectively.
  • Participate in client meetings to ensure alignment and satisfaction.
  • Address customer feedback promptly and implement necessary improvements.
  • Lead a team, establishing clear objectives and tracking performance metrics.
  • Organize operational meetings to facilitate communication and strategy.
  • Ensure adherence to industry regulations and foster positive labor relations.
  • Manage recruitment processes and HR-related activities.
  • Create and maintain essential operational documentation.
  • Compile and analyze statistics, quality reports, and performance dashboards.
  • Oversee fleet maintenance and incident management.
  • Adjust schedules according to client requirements.
  • Review and authorize financial transactions.
  • Monitor estimates and invoices for accuracy.

Position Details:

Type: Permanent Position

Hours: 35 hours per week

Compensation: 40/45 K€ based on experience, plus company vehicle

Qualifications:

  • Proven experience in a similar role within the service industry.
  • Proficient in Microsoft Office applications.
  • Demonstrated leadership capabilities.
  • Fluency in English is essential.
  • Understanding of operational and labor contexts.
  • Strong diplomatic and negotiation skills.
  • Ability to respond quickly and work effectively under pressure.
  • Customer service-focused with a commitment to quality.
  • Self-motivated, proactive, and capable of working independently.

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