Operations Manager H/F
il y a 4 semaines
About Cityone - Passager
As a key player in the hospitality sector, we are seeking a dedicated Operations Manager to oversee our service delivery and client interactions.
Key Responsibilities:
- Develop and maintain strong client relationships while managing contracts effectively.
- Participate in client meetings to ensure alignment and satisfaction.
- Address customer feedback promptly and implement necessary improvements.
- Lead a team, establishing clear objectives and tracking performance metrics.
- Organize operational meetings to facilitate communication and strategy.
- Ensure adherence to industry regulations and foster positive labor relations.
- Manage recruitment processes and HR-related activities.
- Create and maintain essential operational documentation.
- Compile and analyze statistics, quality reports, and performance dashboards.
- Oversee fleet maintenance and incident management.
- Adjust schedules according to client requirements.
- Review and authorize financial transactions.
- Monitor estimates and invoices for accuracy.
Position Details:
Type: Permanent Position
Hours: 35 hours per week
Compensation: 40/45 K€ based on experience, plus company vehicle
Qualifications:
- Proven experience in a similar role within the service industry.
- Proficient in Microsoft Office applications.
- Demonstrated leadership capabilities.
- Fluency in English is essential.
- Understanding of operational and labor contexts.
- Strong diplomatic and negotiation skills.
- Ability to respond quickly and work effectively under pressure.
- Customer service-focused with a commitment to quality.
- Self-motivated, proactive, and capable of working independently.
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