Operations Manager
Il y a 2 mois
Cityone - Passager is seeking a highly motivated and experienced Operations Manager to join our team.
As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient running of our passenger services. You will be responsible for managing client relationships, overseeing daily operations, and leading a dedicated team of professionals.
Responsibilities:- Client Management: Build and maintain strong relationships with clients, understand their needs, and ensure their satisfaction through effective communication and service delivery.
- Team Leadership: Lead, motivate, and supervise a team of operational staff, setting clear goals, providing guidance, and monitoring performance to achieve optimal results.
- Operational Excellence: Oversee all aspects of daily operations, including scheduling, resource allocation, quality control, and incident management, ensuring adherence to industry standards and best practices.
- Financial Management: Review and approve payments, track invoices and estimates, and contribute to budget planning and cost control measures.
- Compliance & Reporting: Ensure compliance with relevant regulations and labor laws, maintain accurate records, and generate reports on operational performance, fleet maintenance, and customer satisfaction.
- Proven experience in a similar role within the passenger transportation or service industry.
- Strong leadership skills with the ability to motivate and manage teams effectively.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of operational procedures, labor laws, and safety regulations.
- Customer-centric approach with a focus on quality service delivery.
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Operations Manager H/F
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