Operations Manager

Il y a 2 mois


RoissyenBrie, Île-de-France Cityone - Passager Temps plein

Cityone - Passager is seeking a highly motivated and experienced Operations Manager to join our team.

As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient running of our passenger services. You will be responsible for managing client relationships, overseeing daily operations, and leading a dedicated team of professionals.

Responsibilities:
  • Client Management: Build and maintain strong relationships with clients, understand their needs, and ensure their satisfaction through effective communication and service delivery.
  • Team Leadership: Lead, motivate, and supervise a team of operational staff, setting clear goals, providing guidance, and monitoring performance to achieve optimal results.
  • Operational Excellence: Oversee all aspects of daily operations, including scheduling, resource allocation, quality control, and incident management, ensuring adherence to industry standards and best practices.
  • Financial Management: Review and approve payments, track invoices and estimates, and contribute to budget planning and cost control measures.
  • Compliance & Reporting: Ensure compliance with relevant regulations and labor laws, maintain accurate records, and generate reports on operational performance, fleet maintenance, and customer satisfaction.
Requirements:
  • Proven experience in a similar role within the passenger transportation or service industry.
  • Strong leadership skills with the ability to motivate and manage teams effectively.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of operational procedures, labor laws, and safety regulations.
  • Customer-centric approach with a focus on quality service delivery.

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