Global Omnichannel Digital Leader

il y a 7 jours


NeuillysurSeine, Île-de-France Sephora Temps plein
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Global Omnichannel Digital Leader. As a key member of our organization, you will be responsible for driving the adoption of best practices to deliver an exceptional customer experience across all our online and offline touchpoints.

Key Responsibilities
  • Partner with regions to identify high-value business opportunities in omnichannel commerce and services that can be optimized or rolled out.
  • Resurface local business best practices and accelerate global roll-out by sharing playbooks, creating reusable assets, and animating taskforces around topics such as Click & Collect, Endless Aisle, Customer Service, Delivery & Payment, and tools like virtual try-on and diagnosers.
  • In partnership with technology, ensure the creation, maintenance, and innovation of a robust catalogue of high-impact omnichannel reusable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.
  • Animate communities and foster a culture of continuous learning, innovation, and cross-functional collaboration.
  • Establish and maintain strategic partnerships with external technology providers to capture emerging trends in omnichannel and continuously strive to craft the best, most sophisticated beauty shopping experience.
Requirements
  • Very customer-oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
  • Exceptional business acumen and a strong track record of 15 years in driving incremental business or customer experience in omnichannel or digital in-store/retail efficiency.
  • Outstanding strategic thinking abilities with a strong 'Doer' attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
  • Experience working in product/tech organizations and as a bonus, driving reusability.
  • Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.
About Sephora

Sephora is a leading beauty retailer within the LVMH family, with a global reach and a commitment to innovation and excellence. We are united by a common goal - to reimagine the future of beauty. As a member of our team, you will have the opportunity to unleash your creativity, learn and evolve, and be yourself, because you are what sets us apart.



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